JR63845: YOU SEE AN FNRPA0092E NULLPOINTEREXCEPTION ERROR WHEN YOU OPEN A CASE THAT CONTAINS QUICK TASKS

8.6.10019003-WS-BPM-IFJR63845

APAR status

• Closed as program error.

Error description

• When you open an existing case with quick tasks defined where
  there are assignees on the quick tasks, a FNRPA0092E
  NullPointerException error is returned.
  
  In the application server logs, you see:
  
  [6/21/21 16:16:19:972 UTC] 0000017e SystemOut    O
  CIWEB.ICMAPIPlugin Error: [UserA @ipxxxxx]
  com.ibm.ecm.extension.icm.services.impl.CaseMembershipStatusServ
  ice.execute()
  java.lang.NullPointerException
     at
  com.ibm.casemgmt.api.members.CaseMembershipStatus.fetchMembershi
  pStatus(CaseMembershipStatus.java:108)
     at
  com.ibm.casemgmt.api.members.CaseMembershipStatus.access$300(Cas
  eMembershipStatus.java:21)
     at
  com.ibm.casemgmt.api.members.CaseMembershipStatus$ClassBridgeImp
  l.fetchMembershipStatus(CaseMembershipStatus.java:59)
     at
  com.ibm.casemgmt.api.Case.fetchMembershipStatus(Case.java:3567)
     at
  com.ibm.ecm.extension.icm.services.impl.CaseMembershipStatusServ
  ice.retrieveCaseMembershipStatus(CaseMembershipStatusService.jav
  a:46)
     at
  com.ibm.ecm.extension.icm.services.impl.CaseMembershipStatusServ
  ice.onExecute(CaseMembershipStatusService.java:31)
     at
  com.ibm.ecm.extension.icm.services.ICMBaseService.execute(ICMBas
  eService.java:157)
     at
  com.ibm.ecm.util.PluginUtil.invokeService(PluginUtil.java:1347)
     at
  com.ibm.ecm.struts.actions.PluginAction.executeBaseAction(Plugin
  Action.java:139)
     at
  com.ibm.ecm.struts.actions.BaseActionHandlerImpl.executeAction(B
  aseActionHandlerImpl.java:472)
     at
  com.ibm.ecm.struts.actions.BaseAction.execute(BaseAction.java:76
  )
     at
  com.ibm.ecm.jaxrs.Actions.loadAndExecuteAction(Actions.java:719)
  
  PRODUCTS AFFECTED
  IBM Business Automation Workflow
  IBM Case Manager
  

Local fix

• Workaround:
  Remove the assignee on the Quick Task by using Administration
  Console for Content Engine (ACCE).
  - Navigator to the Case folder, then click tasks.
  - Click and open the Quick Task in question, etc "QT1".
  - Click the assignment property drop-down and select the
  assignee.
  - After you open the assignee object, check that the assignee
  property value is blank. Then, select 'Action' > delete.
  

Problem summary

• The issue occurs when an assigned user on the quick task is no
  longer in the directory repository (LDAP).
  

Problem conclusion

• A fix is available or will be available that ensures a case that
   contains quick tasks with assignees can be opened when the
  assigned user is no longer in the directory repository.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  BUS AUTO WORKFL

• Fixed component ID

  5737H4100

Applicable component levels